Singapore Airlines has offered compensation to passengers of Flight SQ321, which experienced severe turbulence, resulting in one death and multiple injuries.

On May 20, Singapore Airlines Flight SQ321 departed from London heading toward Singapore. About 10 hours into the journey, while the plane was flying over Thai airspace, it encountered severe turbulence. Within seconds, the aircraft dropped 178 feet, causing injuries to numerous passengers and crew members. This sudden drop resulted in a 73-year-old British man, Geoff Kitchen, suffering a suspected heart attack, ultimately leading to his death when the plane made an emergency landing in Bangkok.

In response to this tragic event, Singapore Airlines has taken several steps to compensate and support the affected passengers. Those who sustained minor injuries have been offered $10,000 in compensation, while passengers with serious injuries requiring long-term medical care are set to receive an advance payment of $25,000.

Moreover, all passengers on this ill-fated flight will receive a full refund. To further assist passengers with their immediate expenses, the airline is also providing 1,000 Singapore dollars (approximately $740). This financial aid aims to cover any urgent needs once they disembark in Bangkok.

The impact of the turbulence was severe, with over 100 passengers and crew requiring hospital treatment. Some individuals needed spinal operations and face long-term care. Passengers have recounted moments of sheer terror, describing how they were launched into the ceiling or crashed into overhead bins during the incident. Photos from the aftermath reveal a chaotic scene inside the aircraft, with food and debris strewn across the cabin and passengers covered in blood.

Singapore Airlines is committed to covering the medical expenses for injured passengers. They are also arranging transport for family members to Bangkok when requested. These steps are part of the airline's effort to provide immediate and comprehensive support to those affected.

In the wake of this incident, Singapore Airlines has adopted a more cautious seatbelt policy. The airline has ceased serving hot drinks and meals while the seatbelt sign is on to minimize risks during potential turbulence.

Currently, the Singapore Transport Safety Investigation Bureau, along with other relevant authorities, is investigating the incident. The findings will likely influence future safety policies and procedures to prevent such occurrences.

As the investigation unfolds and the affected passengers continue to receive the necessary support, Singapore Airlines is taking extensive measures to address the immediate and long-term needs of those impacted by this tragic event. The airline’s swift response and the compensation offered indicate a proactive approach in dealing with an unprecedented and devastating incident in the aviation industry.