Woman Suing Cold Stone for Pistachio Ice Cream Without Pistachios; Court Awaits Expert Testimony from the Nutcracker

Woman Suing Cold Stone for Pistachio Ice Cream Without Pistachios; Court Awaits Expert Testimony from the Nutcracker

3 minute read
Published: 6/10/2024

In a twist that would make even the Nutcracker's jaw drop, Jenna Marie Duncan has filed a class-action lawsuit against Cold Stone Creamery, alleging that their so-called "pistachio" ice cream is more a pistachio-flavored illusion than a nutty delight. This heartfelt saga began in July 2022 when Duncan purchased the pistachio ice cream from a Cold Stone Creamery location in Levittown, New York (USA Today), only to find herself questioning whether she'd been duped by a dessert.

If you thought a lawsuit over ice cream couldn't happen, well, welcome to the dairy-rich pages of American jurisprudence. Duncan's lawsuit claims that the frosty treat contained a pistachio-flavored concoction made up of water, ethanol, propylene glycol, natural and artificial flavor, Yellow 5, and Blue 1. Notice the glaring absence of actual pistachios (NBC). It's almost as if someone at Cold Stone Creamery mistook 'pistachio ice cream' as a conceptual art project.

For Duncan, the revelation was earth-shattering. Had she known the ice cream didn’t actually contain pistachios, she probably wouldn’t have indulged or at least would have shelled out much less money (USA Today). Talk about getting a raw deal—or in this case, a non-nutty one.

The lawsuit accuses Cold Stone Creamery of deceptive advertising, arguing that unsuspecting customers are baited by the promise of wholesome pistachio goodness only to get a chemically-engineered doppelgänger (NBC). In response, Cold Stone’s parent company, Kahala Franchising LLC, sought to dismiss the case, claiming that a detailed list of ingredients is available online. Because nothing says "transparency" like telling customers they should’ve Googled it first (USA Today).

However, U.S. District Court Judge Gary R. Brown in New York allowed the lawsuit to move forward, presumably with a well-chilled gavel (NBC). In his ruling, Judge Brown noted that the case raises complex questions about the reasonable expectations of consumers (USA Today). For example, when you buy a scoop of pistachio ice cream, is it reasonable to expect there’s more to it than just a hint of pistachio in spirit?

Adding another layer (pun intended), the lawsuit also mentions that Cold Stone’s other flavors—mango, coconut, mint, orange, butter pecan ice creams and orange sorbet are similarly flavored rather than containing the actual ingredients (NBC). Can you imagine biting into butter pecan only to find out there’s no real butter nor pecans? It’s like finding out your lifeguard is actually a mannequin—cute, but utterly useless in a crisis.

Though Kahala Franchising LLC would have you believe that customers could’ve avoided all confusion by reading their ingredient list online before purchasing, many argue that expecting patrons to conduct a pre-dessert research project might just cool their zeal for spontaneity (USA Today).

Now, as Duncan's lawsuit proceeds, many are waiting with bated breath—or perhaps just a melting ice cream cone—to see whether the court will side with her. Will Cold Stone Creamery face the music for their ice cream fakery, or will they crack this case like, well, a nut?

So here we stand, on the cusp of a potentially precedent-setting trial, awaiting expert testimony from who else but the Nutcracker himself. And while this lawsuit may seem trivial in a world full of more serious issues, perhaps it’s a reminder that even our simplest pleasures, like enjoying a scoop of ice cream, shouldn't be taken lightly—or without its promised nuts.