Volkswagen's Latest Feature: Surprise Airbag Roulette!

Volkswagen's Latest Feature: Surprise Airbag Roulette!

3 minute read
Published: 6/27/2024

Volkswagen's latest recall of over 271,000 Atlas and Atlas Cross Sport SUVs due to airbags that think 'safety first' means never deploying might make carpool karaoke a solo event until repairs are made.

A wiring error, affecting models built between 2020 and 2024, can prevent the front passenger airbags from deploying due to a malfunction with the seat heaters and weight sensors. Despite warning lights and sounds to alert drivers, Volkswagen advises against using the passenger seat until the free repairs — beginning August 16 — are completed. With 1,730 related warranty claims already, the recall mirrors a similar issue affecting 143,000 Atlas SUVs earlier this year.

Owners of the affected vehicles will be receiving a love letter from Volkswagen starting on August 16. Unfortunately, this missive isn't a free car wash coupon but a notification about a recall that will offer them free replacement of faulty airbag components.

The root of the problem lies in a mischievous duo: wiring errors combined with a problematic friendship between the seat heaters and weight sensors. When the seat's weight sensors detect a passenger, it sends a signal to the airbag system. However, thanks to our wiring issue, the sensors get a bit confused, causing the airbags to remain shy and unresponsive.

If, by some fluke, there's an actual need for the airbag, a warning light and sound should alert the driver that the passenger-side airbag is AWOL. So, if you happen to notice that annoying beeping and flashing on your dashboard, it might be more than just a demand to fasten your seatbelt.

The timing of this recall isn't exactly throwing a curveball; Volkswagen has been through this familiar rodeo earlier this year. In March, the company announced a recall affecting 143,000 Atlas SUVs for practically the same issue. So, if you're experiencing déjà vu, you're not alone.

Volkswagen owners are advised to avoid using the front passenger seat until the recall repairs have been completed. Considering the uninviting prospect of your airbags taking a nap during an incident, family car trips might temporarily involve a bit more elbow room.

The silver lining in this cloud of recall chaos? Volkswagen dealerships will replace the pesky parts free of charge. Once the parts are available, you just need to schedule a visit, enjoy some dealership coffee, and leave with airbag peace of mind restored.

If you've been keeping up with your warranty readings, you won't be too surprised that the recall is linked with an impressive count of 1,730 warranty claims. It seems our airbags' reluctance to deploy has been enough of an issue to get some legal attention.

As of now, Volkswagen's internal recall number for this latest adventure is '69PZ'. It may not be a name that rolls off the tongue, but it's certainly one you'll want to remember if you're dialing into customer service or the National Highway Traffic Safety Administration (NHTSA).

For more detailed info, Atlas and Atlas Cross Sport owners can reach out to Volkswagen’s customer service at (866) 893-5298. If waiting on hold isn't your idea of a good time, there's always the NHTSA safety hotline at (888) 327-4236. Whether it's automated menus or live representatives, information is available so you can be in the know about your vehicle’s airbag intentions.

While no one likes to receive a recall notice, consider it a friendly reminder that your car could require some free repairs. So, if your Atlas has an issue with deploying its airbag, just remember there's someone on the other end of the phone ready to guide you through this motoring misadventure.