FTC Sues Uber: Subscription Traps with No Exit Ramps!

FTC Sues Uber: Subscription Traps with No Exit Ramps!

4 minute read
Published: 4/23/2025

The Federal Trade Commission has taken a ride with Uber, suing the rideshare giant for allegedly charging customers for its Uber One subscription with more twists and turns than a cheat code for a video game.

This legal showdown isn’t just about ride-hailing; it highlights a growing frustration among Americans over unwanted subscription services. The FTC claims Uber’s deceptive billing practices turned what promised to be a smooth ride into a bumpy journey of consent-absent charges and labyrinthine cancellation processes, raising questions about whether ‘cancel anytime’ is the latest ironic catchphrase in tech marketing.

At the heart of the complaint is the Uber One subscription service, which, for the low price of $9.99 a month, offers customers the chance to save on rides and enjoy fee-free delivery. A veritable bargain for those who frequently utilize Uber services, one would think. However, the FTC alleges that the promised savings are about as real as a unicorn. According to the commission, Uber falsely claimed users could save approximately $25 per month—a savings calculation that allegedly forgot to factor in the cost of the subscription itself. It's a classic case of the math not adding up, or perhaps there was an unannounced 'Uber Math' class that customers missed while navigating the app’s many screens.

FTC Chairman Andrew Ferguson threw his hat in the ring, stating that many Americans are "tired of getting signed up for unwanted subscriptions that seem impossible to cancel." One has to wonder if Ferguson had to sign up for a competing subscription service just to be able to make that statement. It's a sentiment echoed by many who have found themselves lost in a forest of screens while attempting to disentangle themselves from what seemed like a harmless ride service subscription, only to find that the exit ramp was closed for renovations.

The lawsuit was officially filed in the US District Court for the Northern District of California, alleging that Uber’s practices violate the FTC Act and the Restore Online Shoppers’ Confidence Act. In simpler terms, it’s an accusation of the digital equivalent of being charged for a ride that never happened because you were too busy trying to cancel it. Uber’s response has been to express its confidence that the courts will rule in its favor, claiming that the sign-up and cancellation processes for Uber One are quite clear and straightforward. Of course, clarity can often be subjective, especially when it’s shrouded in layers of menus and options that rival IKEA's furniture assembly instructions.

Users report having encountered numerous hurdles when attempting to cancel their subscriptions. One can only imagine the scene: a user, sweat beading on their forehead, frantically tapping their phone as they navigate through an endless sea of terms and conditions. Some users even claimed to have been charged after they initiated the cancellation process. One wonders if Uber was secretly launching a new reality show called "Survivor: Subscription Edition," where only the strongest will emerge unscathed from the subscription jungle.

Uber’s history with the FTC isn’t exactly pristine, with previous disputes over deceptive practices that include matters of privacy claims and inflated earnings reports. It’s almost as if Uber is trying to collect their own set of rules for a game no one wants to play. Their ongoing relationship with the FTC could best be described as tumultuous, akin to an awkward first date that just won’t end. The FTC’s latest lawsuit may just be the latest chapter in this unfolding narrative, where Uber seems to be pushing the limits on consumer transparency.

Meanwhile, many consumers are left to wonder what’s next. Will this lawsuit lead to a crackdown on subscription services that leave users feeling like they've signed a lifetime commitment? Or will it dissolve into the abyss of corporate legal drama with little change? For now, all we can do is watch and laugh—perhaps with a slight nervous twinge—at how easily a promise of convenience can go awry, resulting in another reminder that not all rides are as enjoyable as advertised.

In conclusion, as the case progresses, consumers will be scrutinizing not only Uber’s practices but also the procedures behind managing our own subscriptions. If nothing else, it underscores the need for clear terms and conditions, preferably written in a language that does not require a law degree to decipher. Perhaps this lawsuit will serve as a wake-up call to all companies providing subscription services: if you're going to lure us in with offers of savings, you better mean it. Otherwise, you might find yourself on the receiving end of a legal suit faster than an unplanned detour on a busy highway.