Volkswagen's New Feature: Airbags That Play Hide and Seek

Volkswagen's New Feature: Airbags That Play Hide and Seek

3 minute read
Published: 6/29/2024

Volkswagen is recalling over 271,000 SUVs in the U.S. after discovering the front passenger airbag might not inflate in a crash, proving once again that some bugs are bigger than others.

The recall affects certain Atlas SUVs from 2021 to 2024 and Atlas Cross Sport SUVs from 2020 to 2024. A wiring fault under the front passenger seat can deactivate the sensor, potentially preventing the airbag from inflating during a crash. While this might seem like a minor issue, a faulty airbag can obviously lead to more immediate concerns than just a frustrating morning commute. Drivers will see a warning on the instrument panel if the fault occurs, and owners are advised to avoid using the front passenger seat until repairs are made. Volkswagen promises free fixes starting mid-August, which is great because who wouldn't want to avoid an unexpected game of 'will it inflate?' on the road?

Volkswagen outlined the affected vehicles in this recall, specifically targeting Atlas SUVs from the 2021 through 2024 model years and Atlas Cross Sport SUVs from 2020 to 2024. Owners of these models might find themselves contemplating the faulty wiring under the front passenger seat, which can disturb the sensor that decides if a passenger is present. An uncooperative sensor could deactivate the passenger airbag—leaving it as useful as an umbrella in a hurricane during a crash.

Fear not, intrepid Atlas and Atlas Cross Sport drivers: if the fault occurs, your vehicle will play a symphony of warning sounds accompanied by an error message on your instrument panel. This should alert you that the front passenger airbag may not perform its life-saving duties as expected. Until Volkswagen can rectify the issue, consider making your front passenger enjoy the luxurious experience of the back seat whenever possible.

The repair process is straightforward. Volkswagen will replace the sensor mat and the wiring harness free of charge. Commencing on August 16, owners will start receiving official recall notices. Clearly, Volkswagen wants to make sure everyone is appropriately strapped in for the rollercoaster ride that is... fixing their car.

For those feeling the urge to reach out for more details—and perhaps express a few choice words—Volkswagen customer service is on standby at (866) 893-5298 or 1-800-893-5298. And if you'd rather get your information straight from the source of vehicle safety regulations, NHTSA’s safety hotline is available at (888) 327-4236, or you can visit www.nhtsa.gov.

If this recall déjà vu feels familiar, there’s a good reason. A similar issue led to another recall earlier in 2023, this time for 143,000 Atlas and Atlas Sport models produced as far back as 2018. It appears that faulty airbags tend to be more clingy than we thought, lingering around longer than an unwanted houseguest.

To ensure a greater peace of mind (and possibly avoid another roadside surprise), owners are encouraged to check their vehicle’s recall status using the NHTSA recall check tool or USA TODAY's recall database. It's a small step that might save you a sizeable headache—and potentially more serious consequences.

Meanwhile, the sales staff at Volkswagen dealerships nationwide will undoubtedly prepare for an influx of puzzled SUV owners seeking fixes, possibly while enjoying a cup of complimentary coffee. And for those who view their warnings like overdue library books—easily ignored—remember that using the front passenger seat remains a gamble until those repairs are made.

Summing up, Volkswagen's recall number for this little episode of 'Guess the Airbag's Mood' is '69PZ.' It’s yet another reminder that while modern vehicles might come equipped with touchscreens and self-parking features, sometimes the most critical components can still spring a surprise more thrilling than a random pothole on a smooth stretch of highway.